Refund and Return Policy

Effective Date: 2023/01/01

Hello Mosaic Lovers,

We at Tulp Mosaics are committed to ensuring your satisfaction with our mosaic tiles. If you’re not entirely thrilled with your purchase, here’s the lowdown on our refund policy:

1. Eligibility for Refund:

  • We accept refund requests within 5 days of the purchase date.
  • To be eligible, the products must be unused, in their original packaging, and in the same condition as when you received them.

2. How to Initiate a Refund:

  • Drop us a line at [email protected] to inform us of your intention to refund.
  • Provide your order number and a brief explanation of the reason for the refund.

3. Refund Processing:

  • Once we receive your refund request, we’ll review it and notify you within 2 business days regarding the status.
  • If your refund is approved, we will initiate a refund into your bank account.

4. Return Shipping:

  • If your return is approved, we’ll provide you with instructions for returning the products.
  • You are responsible for the cost of return shipping.

5. Refund Timeframe:

  • Please allow 2 business days for the refunded amount to appear in your account. The exact timing depends on your payment provider.

6. Non-Refundable Items:

  • Customized or personalized products are not eligible for a refund.

7. Damaged or Defective Items:

  • Due to the nature of some of our products, shipping is at your own risk. If a product is received damaged during shipping, we will assess case by case to find a amicable solution.
  • If your products arrive defective, please contact us immediately with photos of the defective products
  • We will assess the situation and provide you with instructions for a replacement or refund.

8. Refund Contacts:

  • For any refund-related inquiries, reach out to our customer service team at [email protected].

9. Change of Mind:

  • If you change your mind before the mosaic tiles are shipped, contact us promptly to cancel your order. Once the items are shipped, the standard refund policy applies.

We appreciate your understanding and cooperation. Our goal is to make your experience with Tulp Mosaics delightful, and we’re here to assist you every step of the way.

Enjoy your mosaic tiles

Tulp Mosaics Team